Speaking 2
The Speaking 2 series is designed as a bridge between rigorous academic research and the everyday realities of brand communication. Each installment draws on behavioural science, consumer psychology, and evidence‑based insights to illuminate how different audiences perceive, process, and respond to messages. Rather than offering abstract theory, the series translates scholarly findings into clear frameworks that practitioners can apply directly to campaigns, content, and strategy.
At its core, the series emphasizes practicality. Every document is structured to provide not only context and analysis but also actionable guidance — from communication styles and trust signals to do’s and don’ts that can be implemented immediately. By combining academic credibility with practitioner‑friendly tools, the series equips organizations to craft messages that resonate authentically, anticipate friction points, and build lasting trust. It is both a reference and a playbook, helping brands move confidently from insight to execution.
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Gen Z
This document provides a comprehensive framework for understanding and engaging Gen Z, a generation defined by digital immersion, values‑driven consumerism, and heightened scepticism toward traditional brand messaging. Drawing on behavioural insights and academic research, it explores their motivations, communication styles, trust signals, and unique dynamics such as political consumerism and social media habits. The guide translates these findings into actionable strategies, offering practitioners clear direction on how to craft authentic, inclusive, and resilient brand messages that resonate with this influential cohort.
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Canadians
Explore how national identity, multicultural values, and regional diversity shape consumer expectations in Canada. Grounded in behavioural insights and academic research, the document highlights fairness, inclusivity, sustainability, transparency, and community orientation as central motivators, while emphasizing the importance of bilingual communication and respectful tone. It provides practitioners with actionable guidance on tailoring campaigns to regional nuances, avoiding pitfalls like greenwashing or tokenism, and building authentic trust through consistency and accountability.
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Liberals & Conservatives
Examine how ideological identities shape consumer behaviour, drawing on political psychology, moral foundations theory, and cognitive style research to explain differences in values, motivations, and communication preferences. Liberals tend to reward brands that emphasize inclusivity, fairness, sustainability, and social justice, while conservatives respond positively to messaging that highlights tradition, continuity, responsibility, and respect for authority. The document underscores the unique polarization of the American context, where brand activism is often interpreted as partisan alignment, and provides practitioners with actionable guidance on crafting campaigns that either bridge divides through shared values or deliberately target one ideological audience while managing reputational risks.
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Australians
A practical guide for non‑Australian brands seeking to enter and thrive in the Australian market. It explains how national identity, egalitarian values, and the cultural ethos of the “fair go” shape consumer expectations, while highlighting the importance of authenticity, humour, and community orientation. The guide explores trust signals, friction points, and regional nuances, offering actionable strategies and clear do’s and don’ts. By translating behavioural insights into practical applications, it shows how brands can build credibility, avoid missteps, and resonate authentically with Australian audiences across diverse regions and demographics.
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Chinese Canadians
Equip your brand with evidence‑based strategies to engage one of Canada’s most influential diaspora communities. It explores how values such as family orientation, education, pragmatism, and respect for heritage intersect with Canadian multicultural expectations of fairness and inclusivity. By addressing communication style, trust signals, generational dynamics, and representation sensitivity, the guide provides actionable insights and clear rules to help practitioners avoid stereotypes, build credibility, and resonate authentically across diverse Chinese Canadian audiences.
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Filipino Canadians
Ensure that your brand is equipped with evidence‑based strategies to engage one of Canada’s fastest‑growing diaspora communities. It highlights core values such as family orientation, faith, pragmatism, and resilience, while showing how community networks and digital platforms shape trust and influence. By outlining communication styles, trust signals, and practical applications, the guide provides practitioners with actionable insights to build authentic, long‑term credibility with Filipino Canadian audiences.
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Western Canada
Explore the distinct values, motivations, and communication styles that define audiences across BC, Alberta, and the Prairies. From sustainability in BC to energy independence in Alberta and heritage continuity in the Prairies, this guide provides practitioners with actionable insights into trust signals, friction points, and practical applications. Brands that adapt tone, respect traditions, and embed authenticity can move beyond generic national messaging to build lasting credibility in Western Canada.
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Québec
This guide provides a roadmap for engaging authentically with Québécois audiences by respecting language, culture, and regional nuance. From francophone‑first communication to celebrating cultural pride and balancing creativity with pragmatism, this guide outlines trust signals, friction points, and practical applications. Brands that embrace inclusivity, transparency, and social responsibility can build lasting credibility in Québec’s distinct society.